Refund policy

Returns and Refunds

We hope you'll love your Diamond Parrot order, but if you change your mind, you can return eligible items to us withing 30 days of receiving your order.

Returning an item

Items must be returned unused, unworn and in their original condition. with any tags attached and original packaging included where applicable.

To arrange a return please email us at sales@diamondparrot.com before sending your item back.  We'll provide the return instructions and return address.

Unless an item is faulty, damaged or incorrect, the cost of returning and item is the customer's responsibility.  We recommend obtaining proof of postage when making a return.

Exceptions / non-returnable items

For hygiene reasons, certain personal care and hygiene products cannot be returned once opened, used or where a hygiene seal has been broken.

If you are unsure whether an item is eligible for return, please contact us at sales@diamondparrot.com before sending it back.

This does not affect your rights if an item is faulty, damaged or not as described.

Refunds

Once your item has been received and checked, we'll process your refund to your original payment method.  Please allow additional time for your bank or payment provider to credit funds to your account.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or you receive the wrong item, please contact us at sales@diamondparrot.com as soon as possible so we can put things right.  Where appropriate, we will cover the reasonable cost of returning the item.

Exchanges

If you'd like a different item, please contact us and we'll be happy to advise on availability.  Where an exchange isn't practical, you can return the original item for a refund and place a new order.

Your statutory rights

Nothing in this policy affects your statutory rights.